Neiman Marcus Invests $85 Million in Supply Chain Innovation

Neiman Marcus headquarters in Dallas. Courtesy.

As part of its efforts in improving digital customer service, the department store announced Wednesday, January 27 that it has also hired Apple veteran Bob Kupbens in a new role: executive vice president, chief product and technology.

The Dallas-based luxury retailer is creating another new role: general manager, brand partnerships & merchandising, a position that will be led by former Victoria Beckham chief executive Paolo Riva.

Kupbens, who last held a president position for home security firm ADT, will work with Neiman Marcus’ senior leadership team to “develop digital products and capabilities that enhance store, online and omnichannel experiences,” the company said. Riva will report to Lana Todorovich, president and chief merchandising officer.

From left: Bob Kupbens and Paolo Riva. Courtesy.

The $85 million supply chain project entails implementing a new order management system and warehouse system, as well as improving Neiman Marcus Group’s distribution facility.

“As the demand for luxury products continues to grow, so does our supply chain network and infrastructure. These investments ensure that NMG can quickly deliver the luxury products our customers want,” Willis Weirich, chief supply chain officer, said in a statement.

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